Short & Sweet Terms & Conditions
We want every bite to be a delight! This policy explains when refunds or replacements may be offered and how to request them. By placing an order with Short & Sweet, you agree to the terms below.
1. Welcome
Thank you for visiting Short & Sweet! By using our website and placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
2. Orders
• All orders are subject to availability and confirmation.
• Prices and product availability may change without prior notice.
• We reserve the right to decline or cancel any order, including cases of pricing or description errors.
3. Product Details
• We strive to provide accurate descriptions, images, and ingredient information.
• As our baked goods are handmade, slight variations in appearance may occur.
• Customers are responsible for reviewing ingredient lists for allergens.
4. Payment
• Payments are processed securely through our approved payment methods.
• Full payment is required at the time of ordering.
• We are not liable for payment failures caused by third-party platforms.
5. Delivery
• Delivery timeframes and details will be provided at checkout.
• Please ensure your delivery information is accurate. We cannot be held responsible for delays or missed deliveries due to incorrect details.
• Our products are perishable and should be enjoyed promptly upon delivery.
6. Cancellations & Refunds
• Orders can only be cancelled before baking begins, typically within 24–48 hours of placing the order.
• Refunds or replacements are offered only for damaged, defective, or incorrect items, in line with our Refund & Returns Policy.
7. Intellectual Property
• All website content, including text, images, logos, and designs, belongs to Short & Sweet or is used with permission.
• No content may be copied or reproduced without prior written consent.
8. Liability
• We take great care in preparing and delivering your order.
• However, we are not responsible for indirect or consequential losses arising from the use of our products or website.
• Our liability is limited to the value of your purchase.
9. Allergens & Dietary Information
• Customers must check product ingredients for allergens and dietary restrictions.
• While we provide ingredient details, we cannot guarantee the absence of cross-contamination.
10. Privacy
• Personal information collected during your order is handled according to our Privacy Policy.
• We do not sell or share your information with third parties without your consent.
11. Governing Law
• These Terms & Conditions are governed by the laws of the Republic of South Africa.
• Any disputes will fall under the jurisdiction of the courts in the Republic of South Africa.
12. Updates
• We may update these Terms & Conditions at any time.
• Changes will be posted here with a revised “Last Updated” date.
13. Contact Us
If you have any questions, please reach out to us:
• Email: bea@myshortandsweet.co.za
• Business Name: Short & Sweet
Last Updated: 15 January 2026